A Comparative Study of Service Quality Dimensions in the Indian Banking Sector

Abstract

The quality of service is a metric that may be utilized to ascertain whether or not a service satisfies the criteria and expectations of the consumer. The management and owners of service-oriented organizations routinely evaluate the quality of the products and services they provide to consumers with the following goals in mind: to increase the level of happiness that customers have with the company, to foresee potential problems in the future, and to find areas in which the company may improve. In the following essay, I will make an effort to provide a detailed analysis of the different components that have been incorporated into service quality models.